After you have evaluated helpdesk software on the basis of features and benefits, you still have to look at possible pitfalls, assess the technology driving the help desk, and see how others have fared from using the help desk software in their businesses.
Helpdesk Software Buying Pitfalls
In any technology-based solution, things can go wrong. You have to carefully assess the impact of such failure on your business.
* Find out how and where data is stored in your help desk. Rarely scripts get corrupted, and you might be able to retrieve essential data by understanding where it is stored and how to access it directly.
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