Even if it appears redundant in the beginning, spend some time thinking out your customer support process and structuring it effectively. Internet marketing customer support almost automatically means helpdesk software solutions.
In earlier years, it was possible to set up a customer support process based on the intelligent use of autoresponder email accounts alone. Not any longer. With email deliverability being quite unreliable, customer communication is better handled by a web based help desk software system.To meet this demand, many helpdesk software programs have been created, each with specific features and benefits.
Helpdesk Software - learn more here